MAY 2020 - Navigating the New "Normal" Together
So much has happened in the last few weeks and yet, for many, the world has stood still. For some, the last few weeks have meant staying home and doing their part to lower the curve. For others, it has meant leaving the safety of home, providing essential services, and supporting the communities that relied on them. No matter the role, everyone has been deeply affected in so many ways.
On a positive note, there is light at the end of the tunnel. In many areas of North America, the slow process of reopening has begun. This process will take many different forms in our communities; however, it is a start to returning to our new normal. No one can say what this new world will look like, but we will navigate these uncertain times and remain as we always have been, stronger together.
Browne is committed to continuing to support all our customers, employees and partners during this COVID-19 pandemic. We are exploring new opportunities and exciting ways to better service our customers. We are actively researching new products that may be needed and sourcing as quickly as possible so we can bring these items to market. As always, we are listening to our customers and using their knowledge to build better programs.
During the pandemic we have worked diligently to ensure you continue to receive the quality of service you have come to expect from the Browne team. We want you to know that although it may not be business as usual, we remain committed to creating strategies that ensure business continuity.
Our distribution centers in both Canada and the US are open and shipping orders daily. For all our teams, we will continue to follow government guidelines and create policies and procedures necessary to keep everyone as safe as possible.
Please feel free to reach out to your Browne representative or our Customer Service team by phone or email with any questions or concerns.
MARCH 2020 - We Are Here To Help
At Browne, our first priority is the health and safety of our employees, customers and partners. As the COVID-19 situation evolves we are monitoring advice from local and federal governments and coordinating our responses accordingly on a regular basis. We feel it is imperative that we all do what is required to protect our employees and their families, our customers and business partners.
We want you to know that although it may not be business as usual, we are still here and committed to creating strategies that ensure business continuity. We are making every effort to ensure that the current situation does not affect the quality of service you have come to expect from the Browne team. Below you will find the strategies we have set in place to ensure everyone’s safety, while continuing to deliver a high level of service to all our customers.
Our distribution centers in both Canada and the US are operating. They will continue to follow government guidelines and in addition, prepare for potential labour shortages. If you have any questions or concerns regarding orders, please speak to your Browne representative.
Over and above our usual safety practices, we have introduced elevated procedures and policies. These additional measures include:
Remote Working – the majority of our team will be working remotely until future notice; however, we expect no interruptions to our daily operations. All employees that are working remotely have access to emails and company systems.
Office Visits – we have closed our offices and showroom to nonessential visitors. We are encouraging meetings, where possible, to be done via phone or conference call until further notice.
Travel Plans – all nonessential travel plans for our team members have been cancelled until further notice
Meetings – all members of our team have been instructed to cancel all nonessential in person meetings. We are available via email or phone to support our customers and partners.
Company Events – in order to promote social distancing, we have cancelled all company events until further notice.
During this time, we remain committed to supporting our employees, customers and partners. Please feel free to reach out to your Browne representative or our Customer Service team by phone or email with any questions or concerns.